Refund policy

Return & Refund Policy (English Version)

Effective Date: [11/11/2024]

Thank you for shopping with Rolitt Inc.! We are committed to providing high-quality products and ensuring a smooth and pleasant shopping experience. Below is our Return and Refund Policy:

1. Return Eligibility

  • Return Period: You may request a return within 14 days of receiving the product.
  • Valid Return Reasons: We only accept returns under the following conditions:
    • The product is defective or damaged upon delivery.
    • The delivered product differs from your selected color.
    • The delivered product significantly differs from the description provided at the time of purchase.
  • Return Requirements:
    • The returned product must be in its original, unused, and unopened condition.
    • If you find defects, damages, or discrepancies, please provide clear photos to support your claim.
    • The return request must be submitted within 14 days from the delivery date.

2. Return Process

  • Please contact our customer service team before returning any items and provide your order number, product photos, and a detailed description of the issue.
  • Once the return is approved, you will have 14 days to return the product.
  • The returned product must include all accessories and original packaging.

3. Return Shipping Costs

  • If the return is due to defects, damage, or order errors, Rolitt will cover the return shipping costs.
  • If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping fees.

4. Refund Processing

  • Once we receive the returned product and confirm that it meets our return conditions, we will process the refund within 30 days.
  • The refund will be issued via the original payment method, and a 12% restocking fee will be deducted.
  • Final sale items are not eligible for return.

5. Additional Fees for Returns & Exchanges

  • If the returned product shows signs of damage, contamination, wear, or missing parts, Rolitt reserves the right to deduct the diminished value of the product from the refund.

6. Order Cancellations

  • You may cancel your order before the product is shipped. Please contact our customer service team, and we will process your refund immediately after receiving your cancellation request.

7. Warranty

  • Rolitt offers a 1-year warranty for non-EEA (European Economic Area) countries and a 2-year warranty for EEA countries.

If you have any questions, please contact us at cs@rolitt.com.